To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
We will give you a printed computerized estimate:
-Before any surgical procedures
-At the start of a complicated office visit
-Before your pet is hospitalized
We will only proceed when you are comfortable with the arrangement. No surprises.
-We will also update you regularly on the fees when your pet is hospitalized
-We will work with you within your budget, for the best care of your pet
For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
Surgery patients must be dropped off between 7:45-8am on the morning of their scheduled procedure to allow adequate time for pre-medication and preparation for anesthetic induction.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. A 50% deposit is required for all hospitalized patients at the time of admission. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, American Express, and cash.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier.